FAQs

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Where can I re-order my medication and products?
Akkordeon auf-/zuklappen stimmen nicht überein

Upon your departure, you will receive the "Home-Supply". If you would like to reorder products/medications, please contact our pharmacy directly:  

E: apotheke@biomed-sonnenberg.com

P: +41 71 353 36 90

Akkordeon auf-/zuklappen stimmen nicht überein
What are DICOM data?
Akkordeon auf-/zuklappen stimmen nicht überein

DICOM is an international standard used to store medical images such as CT and MRI scans. Each CT or MRI image slice is usually stored as a separate DICOM file with a ".dcm" file extension, but this is not always the case. DICOM file names can also consist of long strings of numbers without a file extension.

Akkordeon auf-/zuklappen stimmen nicht überein
I am already a patient of Dr. Rau why do I have to fill out the questionnaire and request my data?
Akkordeon auf-/zuklappen stimmen nicht überein

Your patient data will always remain with the doctor's office or the clinic where you have been treated till now. 

Although you have already been treated by Dr. Rau at the Paracelsus Clinic, Lustmühle, the clinic remains responsible for your data. It is not allowed to simply transfer this data by the doctor. Patient data may only be released directly upon request of a patient. The data protection for medical data is very clear.

It is necessary to complete and submit the registration form again because BioMed Center Sonnenberg AG is an independent facility. For patient protection and legal reasons, we are required to have a completed and signed questionnaire from each patient. However, this process does not affect your treatment, which can continue as usual after we have received your registration form. 

Akkordeon auf-/zuklappen stimmen nicht überein
Why is it necessary to fill out the health questionnaire?
Akkordeon auf-/zuklappen stimmen nicht überein

For patient protection and legal reasons, we are required to ask for a completed and signed questionnaire from each patient. 

Akkordeon auf-/zuklappen stimmen nicht überein
Why do I need to fill out he health questionnaire for an online appointment?
Akkordeon auf-/zuklappen stimmen nicht überein

Since personal information is discussed, we reserve the right to require the completion of the questionnaire, as well for online appointments. Furthermore, this serves to protect the patient and for legal reasons, we are obliged to have a completed and signed questionnaire from each patient. 

Akkordeon auf-/zuklappen stimmen nicht überein
How do I get an appointment or register?
Akkordeon auf-/zuklappen stimmen nicht überein

In order to make an appointment, we need some information from you in advance. Therefore, we ask you to complete and send the health questionnaire

Akkordeon auf-/zuklappen stimmen nicht überein
Will my health insurance cover the costs?
Akkordeon auf-/zuklappen stimmen nicht überein

The coverage of costs by each health insurance company is regulated individually, as our treatments are mostly billed through supplementary insurance. Swiss insurance companies cover only a small part or no cost of the treatments.
 
From experience, foreign health insurance companies do not cover the cost of treatment. However, there are a few exceptions. We recommend that you contact your insurance company prior to your visit to determine if you have cost coverage. It is also important to clarify whether you will be reimbursed a part of the costs, if any, by your health insurance company, as a deposit is required.

Akkordeon auf-/zuklappen stimmen nicht überein
Is the Sonnenberg BioMed Center equipped for people with handicap / wheelchair?
Akkordeon auf-/zuklappen stimmen nicht überein

All floors are accessible by lift and the building is wheelchair accessible. 
Please note that there is no 24-hour assistance or medical support at the hotel. If you are in need of assistance, we recommend that you organize this before your visit. 
You are welcome to discuss the details with us in person when you check-in. 

Akkordeon auf-/zuklappen stimmen nicht überein
Is there a transportation service?
Akkordeon auf-/zuklappen stimmen nicht überein

We are happy to book a shuttle service for you for your arrival. Please inform us if needed.

Akkordeon auf-/zuklappen stimmen nicht überein
Is there a place to stay overnight?
Akkordeon auf-/zuklappen stimmen nicht überein

The Sonnenberg Health Hotel is in the same building. The rooms are directly accessible by elevator.

Please note that there is no 24-hour care and medical supervision in the hotel. 

Akkordeon auf-/zuklappen stimmen nicht überein
What can be done before the first appointment at the BioMed Center Sonnenberg?
Akkordeon auf-/zuklappen stimmen nicht überein

The question "what can I already do myself until my first appointment"? occurs more and more. 

 

Detailed advice cannot be given before an initial appointment because you are not yet known to our doctors. Usually, our patients are already undergoing medical treatment anyway.  

 

Please find below general advice:

  • try to follow an animal protein-free diet
  • strictly avoid animal dairy products
  • drastically reduce your sugar consumption
  • drink a lot of pure water (about 2 liters per day)
  • do not drink any sweet drinks or "light" drinks.
    These almost all contain very problematic sweeteners and flavorings or additives.
  • do not smoke or already try to reduce your nicotine consumption

  

The latter recommendations of our doctors will go further and might also include natural remedies. An individual recommendation is of course only possible when we know you personally.

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